Is Janitor AI down? A troubleshooting guide
Is Janitor AI down? A troubleshooting guide
This article does not monitor Janitor AI in real time. We could not independently verify the official service’s current status during this review. That does not establish an outage, and we make no claim about availability for a particular account.
Use the process below to identify what failed. A page-loading failure, a sign-in problem, and an external model error need different responses.
1. Confirm the domain and symptom
The service's domain is janitorai.com, as linked by OpenRouter's Janitor AI directory entry. Do not treat similarly named sites as interchangeable. Record whether the page fails to load, sign-in fails, or a loaded conversation cannot generate a reply. Save the exact error text and your observation time with its time zone. Remove personal information from screenshots before sharing them.
2. Check the browser without removing safeguards
Save any unsent writing, then reload once. If other pages work, compare with another supported browser to isolate a browser-specific problem. Follow your browser vendor's instructions for affected-site cookies and cache. Clearing site data can sign you out, so avoid erasing unrelated data. Mozilla's troubleshooting guide explains how extensions and cached content can affect page loading. A browser security warning or access restriction is a reason to stop and use the official support route, not disable protections.
3. Separate sign-in from network problems
Use the same sign-in method associated with the account. A social sign-in and a password login may not identify the same account. Follow the service's actual recovery process rather than guessing menu names or creating replacement accounts.
If unrelated sites also fail, investigate your connection first. Check device connectivity and your own router, or contact your network administrator. Keep organizational access rules in place. Failure on one connection alone does not prove a global service outage.
4. Check the service and external provider separately
Read any incident notice available through the official service navigation. A third-party outage report can supply a lead but cannot confirm the cause. If you knowingly configured OpenRouter, check its official status page for that dependency. A healthy provider status does not prove that Janitor AI's login or website works. This article does not assert that any particular provider is used by every Janitor AI account.
5. Identify quota or billing errors before retrying
For a configured external model, inspect the error and that provider's usage or billing page. OpenRouter's documentation distinguishes insufficient credits, rate limits, permission restrictions, and model availability. Confirm which account, key, or provider imposed the limit before changing a budget or buying credits. Respect any retry delay. Repeated submissions can worsen throttling and do not repair an expired credential or permission block.
If the cause remains unclear, send support the time, browser version, failing action, and redacted error. Exclude passwords, API keys, session cookies, and private conversations. An unresolved symptom is not evidence of a confirmed platform outage.